Returns & Refunds

At SASAUTO Parts & Accessories LTD, we want you to be completely satisfied with your purchase.
If you need to return an item, please read the information below carefully before sending anything back to us.

Change-of-Mind Returns

We accept change-of-mind returns within 30 days of delivery. To qualify for a full refund,
you must notify us and return the item within this 30-day period.

This returns policy is in addition to, and does not affect, your statutory rights under the
Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Return Condition Requirements

To qualify for a full refund, returned items must meet the following conditions:

  • The item must be returned in the same condition as received.
  • All original packaging must be included where applicable.
  • The item must not be damaged, modified or altered.
  • The item must not show signs of installation, programming, coding or use.

Product Compatibility

Please ensure that the part number on your existing unit matches the part number shown in our listing before ordering.

Vehicle compatibility information is provided as a guide only and should not be relied upon as the sole method
of identifying the correct part. If you are unsure whether a part is suitable for your vehicle, please contact us
before purchasing.

Return Shipping

The buyer is responsible for return shipping costs unless:

  • The item is faulty.
  • The item was damaged in transit.
  • We supplied the wrong item.

We strongly recommend using a tracked delivery service when returning an item. We cannot be held responsible
for items lost during return transit.

Faulty Items

If you believe an item is faulty, please contact us before returning it. This allows us to review the issue
and advise you on the correct next steps.

Information We May Request

To help us investigate a faulty item claim, we may request:

  • Photographs of the item.
  • Diagnostic fault codes or diagnostic reports.
  • Details of installation.
  • Confirmation that the item was installed by a qualified technician.

Refunds

Refunds will be processed once the returned item has been received and inspected.

Depending on your payment provider, it may take several working days for the refund to appear in your account.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015
or any other applicable UK consumer protection legislation.

Contact Us

If you have any questions about returns, refunds or product compatibility, please contact us before sending
an item back.

Email: sales@sasauto.eu